LG Energy Solution ESS Battery Divisions LG Energy Solution ESS Battery Divisions

Electrical Safety Recall
LG Energy Solution Battery
EU

Replacement Recall & Voluntary Corrective action

Campaign Information

LG Energy Storage System (ESS) Home Batteries

Affected Battery may overheat and catch on fire, which can result severe property damage or serious injuries.

  • LG ESS Home Batteries are installed as part of a residential energy solar system which allows owners to capture and store energy from solar panels.

  • You should urgently check your home batteries serial number via our Serial Number Checker to know whether your product is affected. If you have previously checked your LG battery, please check it again because the recalls have expanded to include additional models and batteries.

  • ESS Home Batteries

    If a battery overheats, it may catch on fire and cause injury or damage to property.

    Incidents have occurred and caused damage to property.

  • Is my battery affected?

    1. Enter the serial number of your battery in the Serial Number Checker to see if your battery is affected.
    2. Or Register your information in Consumer Registration for us to contact you.

  • Urgently

    If you are not sure what to do or need any assistance, contact us for help by phoning : Europe +49 (0) 6196 5719 660 / Italy +39 02 8239 7609, or leave enquiry via LGES customer Portal https://gcp.lgensol.com

  • ESS-Heimspeicher

    Wenn ein Akku überhitzt, kann er Feuer fangen und Verletzungen oder Sachschäden verursachen.

    Es sind Vorfälle aufgetreten und haben Sachschäden verursacht.

  • Ist meine Batterie betroffen?

    1. Geben Sie die Seriennummer Ihrer Batterie in den Seriennummern-Checker ein, um zu sehen, ob Ihre Batterie betroffen ist.
    2. Oder registrieren Sie Ihre Informationen in der Verbraucherregistrierung, damit wir Sie kontaktieren können.

  • Urgement

    Wenn Sie sich nicht sicher sind, was zu tun ist, oder Unterstützung benötigen, kontaktieren Sie uns zur Hilfe telefonisch: Europa +49 (0) 6196 5719 660 / Italien +39 02 8239 7609 oder senden Sie eine Anfrage über das LGES-Kundenportal: https://gcp.lgensol.com.

  • Batteries domestiques ESS

    Si une batterie surchauffe, elle peut prendre feu et causer des blessures ou des dommages matériels.

    Des incidents se sont produits et ont causé des dommages matériels.

  • Ma batterie est-elle concernée ?

    1. Entrez le numéro de série de votre batterie dans le vérificateur de numéro de série pour voir si votre batterie est concernée.
    2. Ou enregistrez vos informations dans la rubrique Enregistrement des clients pour que nous puissions vous contacter

  • Urgement

    Si vous n'êtes pas sûr de ce qu'il faut faire ou si vous avez besoin d'aide, contactez-nous en téléphonant : Europe +49 (0) 6196 5719 660 / Italien +39 02 8239 7609, ou déposez une demande via le portail client de LGES : https://gcp.lgensol.com.

  • Batterie Casalinghe ESS

    Se la batteria si surriscalda potrebbe incendiarsi e causare lesioni o danni a proprietà. Si sono verificati

    incidenti che hanno causato danni a proprietà.

  • La mia batteria è soggetta a richiamo?

    1. Inserisci il numero di serie della tua batteria nello strumento di controllo del numero di serie per vedere se la tua batteria è soggetta a richiamo.
    2. Oppure registra le tue informazioni nella Registrazione del consumatore affinché possiamo contattarti

  • Urgente

    Se non sei sicuro di cosa fare o hai bisogno di assistenza, contattaci per ricevere aiuto telefonando a: Europa +49 (0) 6196 5719 660 / Italia +39 02 8239 7609 o lasciare una richiesta tramite il portale clienti LGES https://gcp.lgensol.com

  • Baterías domésticas ESS

    Si la batería se sobrecalienta, puede prenderse fuego y causar lesiones o daños materiales.

    Han ocurrido accidentes que han causado daños materiales.

  • ¿Está afectada mi batería?

    1. Introduzca el número de serie de su batería en el comprobador de números de serie para ver si su batería está afectada.
    2. O registre sus datos en Registro de consumidores para que nos pongamos en contacto con usted

  • Urgente

    Si no está seguro de qué hacer o necesita ayuda, póngase en contacto con nosotros por teléfono: Europa+49 (0) 6196 5719 660 / Italia +39 02 8239 7609 O a través del portal de clientes de LGES https://gcp.lgensol.com

  • ESS Hemmabatterier

    Om ett batteri överhettas kan det fatta eld och orsaka person- eller egendomsskador.

    Incidenter har inträffat och orsakat skador på egendom.

  • Är mitt batteri påverkat?

    1. Ange serienumret på ditt batteri i serienummerkontrollen för att se om ditt batteri är påverkat.
    2. Eller registrera din information i Konsumentregistrering så att vi kan kontakta dig.

  • Brådskande

    Om du är osäker på vad du ska göra eller behöver hjälp, kontakta oss för hjälp genom att ringa: Europa +49 (0) 6196 5719 660 / Italien+39 02 8239 7609, eller lämna förfrågan via LGES kundportal https://gcp.lgensol.com

  • ESS domače baterije

    Če se baterija pregreje, se lahko vžge in povzroči poškodbe ali materialno škodo.

    Prišlo je do incidentov, ki so povzročili materialno škodo.

  • Ali to vpliva na mojo baterijo?

    1. V preverjevalnik serijske številke vnesite serijsko številko baterije, da preverite, ali to vpliva na baterijo.
    2. Ali pa registrirajte svoje podatke v registraciji potrošnikov, da lahko stopimo v stik z vami.

  • Nujno

    Če niste prepričani, kaj storiti ali potrebujete pomoč, se obrnite na nas za pomoč tako, da pokličete : Europe +49 (0) 6196 5719 660 / Italija +39 02 8239 7609 ali pustite povpraševanje prek portala za stranke LGES https://gcp.lgensol.com

  • Domáce batérie ESS

    Ak sa batéria prehreje, môže sa vznietiť a spôsobiť zranenie alebo škodu na majetku.

    Vyskytli sa nehody a boli spôsobené škody na majetku.

  • Je ovplyvnená moja batéria?

    1. Zadajte sériové číslo svojej batérie do nástroja na kontrolu sériového čísla, aby ste zistili, či je ovplyvnená vaša batéria.
    2. Prípadne zaregistrujte svoje informácie v Registrácii spotrebiteľov, aby sme vás mohli kontaktovať.

  • Naliehavé

    Ak si nie ste istí, čo máte robiť, alebo potrebujete pomoc, kontaktujte nás a požiadajte o pomoc na telefónnom čísle: Európa +49 (0) 6196 5719 660 / Taliansko +39 02 8239 7609 alebo zanechajte dopyt cez zákaznícky portál LGES https://gcp.lgensol.com

  • Baterii ESS Home

    Dacă o baterie se supraîncălzește, poate lua foc și provoca răniri sau daune materiale.

    Au avut loc incidente care au provocat daune materiale.

  • Bateria mea este defectă?

    1. Introduceți seria bateriei dvs. în verificatorul de numere de serie pentru a vedea dacă bateria este defectă.
    2. Sau înregistrați-vă pe pagina de înregistrare a consumatorului și vă vom contacta noi.

  • Urgent

    Dacă nu sunteți sigur ce să faceți sau aveți nevoie de asistență, contactați-ne pentru ajutor la telefon: Europa +49 (0) 6196 5719 660 / Italia +39 02 8239 7609, sau introduceți o cerere prin intermediul portalului pentru clienți LGES https://gcp.lgensol.com

  • Baterias domésticas ESS

    Se a bateria sobreaquecer, pode incendiar-se e causar ferimentos ou danos materiais.

    Já ocorreram acidentes que causaram danos materiais.

  • A minha bateria foi afetada?

    1. Introduza o número de série da sua bateria no verificador de número de série para ver se a sua bateria foi afetada.
    2. Ou registe os seus dados no Registo de Consumidores para que possamos entrar em contacto consigo.

  • Urgente

    Se não souber o que fazer ou precisar de ajuda, contacte-nos por telefone: Europa +49 (0) 6196 5719 660 / Itália +39 02 8239 7609 Ou através do portal do cliente LGES https://gcp.lgensol.com

  • Akumulator do użytku domowego ESS

    Przegrzany akumulator może się zapalić i spowodować obrażenia ciała lub uszkodzenie mienia.

    Odnotowano zdarzenia skutkujące uszkodzeniem mienia.

  • Czy problem dotyczy mojego akumulatora?

    1. Aby sprawdzić, czy problem dotyczy Twojego akumulatora wprowadź numer seryjny swojego akumulatora w pole sprawdzania numeru seryjnego.
    2. Lub zarejestruj swoje dane w formularzu rejestracji klienta, abyśmy mogli się z Tobą skontaktować.

  • W nagłych wypadkach

    Jeśli nie wiesz co zrobić lub potrzebujesz pomocy, skontaktuj się z nami telefonicznie: Europa +49 (0) 6196 5719 660 / Włochy +39 02 8239 7609 Lub zarejestruj zgłoszenie za pośrednictwem portalu klienta LGES https://gcp.lgensol.com

  • ESS Hjemmebatterier

    Dersom et batteri blir overopphetet, kan det begynne å brenne og forårsake personskader eller skade på bygninger.

    Det har forekommet tilfeller som har forårsaket materielle skader.

  • Er batteriet mitt berørt?

    1. Angi serienummeret til batteriet ditt i Kontroll av serienummer for å se om batteriet ditt er berørt.
    2. Eller registrer din informasjon i Forbrukerregistrering slik at vi kan kontakte deg.

  • Umiddelbart

    Hvis du er usikker på hva du skal gjøre eller trenger assistanse, kan du kontakte oss for å få hjelp ved å ringe: Europa +49 (0) 6196 5719 660 / Italia +39 02 8239 7609 eller legg inn en forespørsel via LGES kundeportal https://gcp.lgensol.com

  • ESS namų akumuliatoriai

    Jei akumuliatorius perkaista, jis gali užsidegti ir sužaloti arba sugadinti turtą.

    Pasitaikė incidentų, dėl kurių buvo padaryta žala turtui.

  • Ar tai turi įtakos mano akumuliatoriui?

    1. Įveskite akumuliatoriaus serijinį numerį į serijinio numerio tikrinimo programą, kad sužinotumėte, ar jūsų akumuliatorius paveiktas.
    2. Arba užregistruokite savo informaciją Vartotojų registravimo skiltyje, kad galėtume su jumis susisiekti.

  • Skubiai

    Jei nežinote, ką daryti, arba jums reikia pagalbos, kreipkitės į mus pagalbos telefonu: Europa +49 (0) 6196 5719 660 / Italija +39 02 8239 7609 arba palikite užklausą per LGES klientų https://gcp.lgensol.com

  • ESS Home Batteries

    Ja baterija pārkarst, tā var aizdegties un radīt savainojumus vai īpašuma bojājumus.

    Šādi gadījumi ir notikuši un tie nodarījuši bojājumus īpašumam.

  • Vai manu bateriju tas skar?

    1. Sērijas Numura Pārbaudītājā ievadiet baterijas sērijas numuru, lai redzētu, vai tas to skar.
    2. Vai arī reģistrējiet savu informāciju Patērētāju Reģistrācijā, lai mēs varētu ar jums sazināties.

  • Steidzamos gadījumos

    Ja nezināt, ko darīt, vai nepieciešama palīdzība, sazinieties ar mums, lai saņemtu palīdzību pa tālruni: Eiropa +49 (0) 6196 5719 660 / Itālija +39 02 8239 7609, vai atstājiet pieprasījumu, izmantojot LGES klientu Portālu https://gcp.lgensol.com

  • ESS Home akkumulátorok

    Ha egy akkumulátor túlmelegszik, kigyulladhat, és sérülést vagy anyagi kárt okozhat.

    Előfordultak már olyan esetek, amelyek anyagi károkat okoztak.

  • Hibás az akkumulátorom?

    1. A szériaellenőrzőben ellenőrízze az akkumulátor szériaszámát, és így megtudhatja ha hibás az akkumulátor.
    2. Vagy regisztráljon a fogyasztói regisztráció oldalon, és mi felvehesszük Önnel a kapcsolatot.

  • Sürgősen

    Ha nem tudja, mit kell tennie, vagy segítségre van szüksége, forduljon hozzánk segítségért a következő telefonszámon: Európa +49 (0) 6196 5719 660 / Olaszország +39 02 8239 7609, vagy nyútson be egy kérelmet az LGES ügyfélportálon keresztül: https://gcp.lgensol.com

  • Οικιακές Μπαταρίες ESS

    Εάν μια μπαταρία υπερθερμανθεί, μπορεί να πάρει φωτιά και να προκαλέσει τραυματισμό ή υλικές ζημιές.

    Έχουν συμβεί περιστατικά που προκάλεσαν υλικές ζημιές.

  • Επηρεάζεται η μπαταρία μου;

    1. Εισάγετε τον σειριακό αριθμό της μπαταρίας σας στον έλεγχο σειριακού αριθμού για να δείτε αν η μπαταρία σας επηρεάζεται.
    2. Ή καταχωρίστε τα στοιχεία σας στην εγγραφή καταναλωτή για να επικοινωνήσουμε μαζί σας.

  • Επείγον

    Εάν δεν είστε σίγουροι για το τι πρέπει να κάνετε ή χρειάζεστε βοήθεια, επικοινωνήστε μαζί μας για υποστήριξη στα τηλέφωνα : Ευρώπη +49 (0) 6196 5719 660 / Ιταλία +39 02 8239 7609, ή αφήστε το ερώτημά σας μέσω της πύλης πελατών LGES https://gcp.lgensol.com

  • ESS-Kotiakut

    Akku voi syttyä palamaan ylikuumentumisen seurauksena ja täten aiheuttaa henkilö- tai materiaalivahinkoja.

    Nämä tapaukset ovat johtaneet aineellisiin vahinkoihin.

  • Vaikuttaako tämä minun akkuuni?

    1. Syötä akkusi sarjanumero Sarjanumerotarkastajaan nähdäksesi mikäli akussasi piilee tälläinen riski,
    2. tai rekisteröi tietosi Kuluttajarekisteriin jotta voimme ottaa sinuun yhteyttä.

  • Tärkeää

    Jos et ole varma siitä, mitä sinun tulisi tehdä tai tarvitset apia, ota meihin yhteyttä soittamalla numeroo: Eurooppa +49 (0) 6196 5719 660 / Italia +39 02 8239 7609, tai tiedustele asiaa LGES:n asiakasportaalissa osoitteesssa https://gcp.lgensol.com

  • ESS Koduakud

    Kui aku üle kuumeneb, võib see süttida ja põhjustada vigastusi või varakahju.

    On olnud intsidente, mis on põhjustanud varakahju.

  • Kas see mõjutab ka minu akut?

    1. Sisestage seerianumbri kontrollijasse oma aku seerianumber, et kontrollida, kas see mõjutab teie akut.
    2. Või registreerige oma andmed tarbijaregistris, et saaksime teiega ühendust võtta.

  • Tähtis

    Kui te ei ole kindel, mida teha, või vajate abi, võtke meiega ühendust: Euroopa: +49 (0) 6196 5719 660 / Itaalia: +39 02 8239 7609Või tehke päring LGES kliendiportaalis [https://gcp.lgensol.com](https://gcp.lgensol.com).

  • ESS Thuisbatterijen

    Als een batterij oververhit raakt, kan deze in brand vliegen en letsel of materiële schade veroorzaken.

    Er hebben zich incidenten voorgedaan die materiële schade hebben veroorzaakt.

  • Is mijn batterij getroffen?

    1. Voer het serienummer van uw batterij in de Serienummer Checker in om te zien of uw batterij getroffen is.
    2. Of registreer uw gegevens in de Consumentenregistratie zodat wij contact met u kunnen opnemen.

  • Dringend

    Als u niet zeker weet wat u moet doen of hulp nodig heeft, neem dan contact met ons op voor hulp via telefoonnummer: Europa+49 (0) 6196 5719 660 / Italië +39 02 8239 7609, of dien een vraag in via het LGES-klantenportaal https://gcp.lgensol.com

  • ESS Hjemmebatterier

    Hvis et batteri overophedes, kan det bryde i brand og forårsage personskade eller skade på ejendom.

    Der er forekommet hændelser, som har forårsaget skade på ejendom.

  • Er mit batteri påvirket?

    1. Indtast serienummeret på dit batteri i Serienummerkontrollen for at se, om dit batteri er påvirket.
    2. Eller registrer dine oplysninger i Forbrugerregistrering, så vi kan kontakte dig.

  • Omgående

    Hvis du er usikker på, hvad du skal gøre, eller har brug for hjælp, kan du kontakte os ved at ringe til: Europa: +49 (0) 6196 5719 660 / Italien: +39 02 8239 7609Eller send en forespørgsel via LGES kundeportal: https://gcp.lgensol.com

  • ESS domácí baterie

    Při přehřátí baterie může dojít k jejímu vznícení a zranění nebo poškození majetku.

    Již došlo k takovým incidentům, které způsobily škody na majetku.

  • Má to vliv na mou baterii?

    1. Zadejte sériové číslo své baterie do nástroje pro kontrolu sériových čísel a zjistěte, zda se to týká i vaší baterie.
    2. Nebo zaregistrujte své údaje v Registraci spotřebitelů, abychom vás mohli kontaktovat.

  • Urgentně

    Pokud si nejste jisti, co máte dělat, nebo potřebujete pomoc, kontaktujte nás na telefonním čísle : Evropa +49 (0) 6196 5719 660 / Itálie +39 02 8239 7609, nebo zanechte dotaz prostřednictvím zákaznického portálu LGES https://gcp.lgensol.com

  • ESS kućne baterije

    Ako se baterija pregrije, može se zapaliti i uzrokovati ozljede ili materijalnu štetu.

    Dogodili su se incidenti koji su uzrokovali materijalnu štetu.

  • Da li se to odnosi na moju bateriju?

    1. Unesite serijski broj svoje baterije u alat za provjeru serijskog broja da provjerite da li je Vaša baterija pogođena.
    2. Ili registrirajte svoje podatke u "Registracija potrošača" kako bismo Vas mogli kontaktirati.

  • Hitno

    Ako niste sigurni što učiniti ili vam je potrebna pomoć, kontaktirajte nas za pomoć telefonom: Europa +49 (0) 6196 5719 660 / Italija +39 02 8239 7609, ili ostavite upit putem LGES korisničkog portala https://gcp.lgensol.com

  • ESS домашни батерии

    Ако батерията прегрее, тя може да се запали и да причини нараняване или повреда на имущество.

    Възникнали са инциденти, които са причинили материални щети.

  • Батерията ми засегната ли е?

    1. Въведете серийния номер на вашата батерия в инструмента за проверка на серийния номер, за да видите дали батерията ви е засегната.
    2. Или регистрирайте информацията си в Регистрация на потребители, за да се свържем с вас.

  • Спешно

    Ако не сте сигурни какво да правите или имате нужда от помощ, свържете се с нас за помощ, като се обадите на: Европа +49 (0) 6196 5719 660 / Италия +39 02 8239 7609, или оставете запитване чрез портала за клиенти на LGES https://gcp.lgensol.com

Is my battery affected?

Each affected ESS Home Battery is marked with a unique serial number, which can be used to identify affected batteries. Affected batteries may be inside your energy storage system even if it is not LG-branded.

Please urgently use our Serial Number
Checker or contact us to confirm whether your battery is affected.

Please complete the form below to check the status of your product.

  1. Not sure you're doing right?

    If you are unsure of your Product Serial Number or have difficulty entering it, please register your contact details with us on the consumer registration page.

    Register my contact details

  2. Need to Update your information?

    If you have registered your details with us before but you would like for us to update our records, have transferred your product to another person, Please contact LGESEG by calling Europe +49 (0) 6196 5719 660 / Italy +39 02 8239 7609, or leave enquiry via LGES customer Portal https://gcp.lgensol.com contact or by filling in the form here.

    Update my details

  3. For assistance, contact us for help by phoning : Europe  +49 (0) 6196 5719 660 / Italy +39 02 8239 7609, or leave enquiry via LGES customer Portal https://gcp.lgensol.com

Serial Number Check

Select and enter the serial number of your ESS home battery to check.
Please see the instructions HERE for information on how to check your battery's serial number

Product Serial Number*

However, at this time we would like to ask you to click below and complete the form.         

The scope of the products subject to recall has expanded in the past and it is also possible to make an error when reading or entering your serial number.  Providing us with your contact details is the best way to ensure that the most current information is available to you.              

Please note, unless you opt-in below any data collected in this form will not be used for sales advertising purposes and will only be used for product support, campaign and recall purposes.

We sincerely appreciate your choice in selecting LG, and for any additional inquiries regarding the use of the battery, we kindly request that you reach out to our service call center Europe +49 (0) 6196 5719 660 / Italy +39 02 8239 7609 or leave inquiry via LGES customer Portal https://gcp.lgensol.com.

Your battery is subject to recall and requires replacement.

LGESEG will replace your battery for free and remove the affected battery from your property at no cost to you.

LGESEG is offering compensation to affected consumers to offset any increase to your electricity bill.

LGESEG acknowledges the inconvenience that these important electrical safety recalls may cause. If you require assistance or have any questions, please contact LGESEG. LGESEG will work around your availability to conduct site visits.

We sincerely appreciate your choice in selecting LG, and for any additional inquiries regarding the use of the battery, we kindly request that you reach out to our service call center Europe +49 (0) 6196 5719 660 / Italy +39 02 8239 7609 or leave inquiry via LGES customer Portal https://gcp.lgensol.com.

Please click below and register your contact details so that your affected battery can be remediated.

However, at this time we would like to ask you to click below and complete the form.         

The scope of the products subject to recall has expanded in the past and it is also possible to make an error when reading or entering your serial number.  Providing us with your contact details is the best way to ensure that the most current information is available to you.         

Please note, unless you opt-in below any data collected in this form will not be used for sales advertising purposes and will only be used for product support, campaign and recall purposes.

We sincerely appreciate your choice in selecting LG, and for any additional inquiries regarding the use of the battery, we kindly request that you reach out to our service call center Europe +49 (0) 6196 5719 660 / Italy +39 02 8239 7609 or leave inquiry via LGES customer Portal https://gcp.lgensol.com.

Your battery is subject to Voluntary Corrective Action (DIAGNOSTIC SOFTWARE UPDATE) and LGESEG is rolling out a free diagnostic software update which is intended to identify and shut down batteries at risk of overheating. Please register your details with us by contacting LGESEG or via the registration button below. LGESEG will replace batteries diagnosed by diagnostic software and remove those batteries from your property at no cost to you. in the event of a failed online connection

LGESEG will be implementing the diagnostic software update through the remote SW update function provided by the Inverter company. The Inverter company will determine the most suitable timing for the battery software update, which will be conducted online. There are no additional steps required from the user's end.

However, at this time we would like to ask you to click below and complete the form.In the event that the online battery software update fails, a visit will be necessary for battery service. Providing us with your contact details will enable us to schedule a free visit as quickly as possible to inspect the battery status for you.      

LGESEG is providing compensation to affected consumers to cover any additional expenses incurred due to increased electricity bills or costs associated with using alternate energy sources after the shutdown of the affected batteries. This compensation is aimed at ensuring that you are not financially burdened by the loss of energy from your battery.

LGESEG acknowledges the inconvenience that these important Voluntary Corrective Action (DIAGNOSTIC SOFTWARE UPDATE) may cause. If you require assistance or have any questions, please contact LGESEG.

Please note, unless you opt-in below any data collected in this form will not be used for sales advertising purposes and will only be used for product support, campaign and recall purposes.

We sincerely appreciate your choice in selecting LG, and for any additional inquiries regarding the use of the battery, we kindly request that you reach out to our service call center Europe +49 (0) 6196 5719 660 / Italy +39 02 8239 7609 or leave inquiry via LGES customer Portal https://gcp.lgensol.com.

However, at this time we would like to ask you to click below and complete the form.         

The scope of the products subject to recall has expanded in the past and it is also possible to make an error when reading or entering your serial number.  Providing us with your contact details is the best way to ensure that the most current information is available to you.         

Please note, unless you opt-in below any data collected in this form will not be used for sales advertising purposes and will only be used for product support, campaign and recall purposes.

We sincerely appreciate your choice in selecting LG, and for any additional inquiries regarding the use of the battery, we kindly request that you reach out to our service call center Europe +49 (0) 6196 5719 660 / Italy +39 02 8239 7609 or leave inquiry via LGES customer Portal https://gcp.lgensol.com.

Your battery is subject to Voluntary Corrective Action (DIAGNOSTIC SOFTWARE UPDATE) and LGESEG is rolling out a free diagnostic software update which is intended to identify and shut down batteries at risk of overheating. Please register your details with us by contacting LGESEG or via the registration button below. LGESEG will replace batteries diagnosed by diagnostic software and remove those batteries from your property at no cost to you.

LGESEG is rolling out diagnostic software via technician site visit at no cost to you. Once your register or contact us, we will schedule a technician site visit for you to receive diagnostic software. 

LGESEG is providing compensation to affected consumers to cover any additional expenses incurred due to increased electricity bills or costs associated with using alternate energy sources after the shutdown of the affected batteries. This compensation is aimed at ensuring that you are not financially burdened by the loss of energy from your battery.

LGESEG acknowledges the inconvenience that these important Voluntary Corrective Action (DIAGNOSTIC SOFTWARE UPDATE) may cause. If you require assistance or have any questions, please contact LGESEG. LGESEG work around your availability to conduct site visits.  

We sincerely appreciate your choice in selecting LG, and for any additional inquiries regarding the use of the battery, we kindly request that you reach out to our service call center Europe +49 (0) 6196 5719 660 / Italy +39 02 8239 7609 or leave inquiry via LGES customer Portal https://gcp.lgensol.com.

Please click below and register your contact details so that your affected battery can be remediated.

Your battery is subject to recall and requires replacement.

LGESEG will replace your battery for free and remove the affected battery from your property at no cost to you.

LGESEG is offering compensation to affected consumers to offset any increase to your electricity bill.

LGESEG acknowledges the inconvenience that these important electrical safety recalls may cause. If you require assistance or have any questions, please contact LGESEG. LGESEG will work around your availability to conduct site visits.

We sincerely appreciate your choice in selecting LG, and for any additional inquiries regarding the use of the battery, we kindly request that you reach out to our service call center Europe +49 (0) 6196 5719 660 / Italy +39 02 8239 7609 or leave inquiry via LGES customer Portal https://gcp.lgensol.com.

Please click below and register your contact details so that your affected battery can be remediated.

Your battery is subject to Voluntary Corrective Action (DIAGNOSTIC SOFTWARE UPDATE) and LGESEG is rolling out a free diagnostic software update which is intended to identify and shut down batteries at risk of overheating. Please register your details with us by contacting LGESEG or via the registration button below. LGESEG will replace batteries diagnosed by diagnostic software and remove those batteries from your property at no cost to you.

LGESEG is rolling out diagnostic software via technician site visit at no cost to you. Once your register or contact us, we will schedule a technician site visit for you to receive diagnostic software. 

LGESEG is providing compensation to affected consumers to cover any additional expenses incurred due to increased electricity bills or costs associated with using alternate energy sources after the shutdown of the affected batteries. This compensation is aimed at ensuring that you are not financially burdened by the loss of energy from your battery.

LGESEG acknowledges the inconvenience that these important Voluntary Corrective Action (DIAGNOSTIC SOFTWARE UPDATE) may cause. If you require assistance or have any questions, please contact LGESEG. LGESEG work around your availability to conduct site visits.  

We sincerely appreciate your choice in selecting LG, and for any additional inquiries regarding the use of the battery, we kindly request that you reach out to our service call center Europe +49 (0) 6196 5719 660 / Italy +39 02 8239 7609 or leave inquiry via LGES customer Portal https://gcp.lgensol.com.

Please click below and register your contact details so that your affected battery can be remediated.

We sincerely appreciate your choice in selecting LG, and for any additional inquiries regarding the use of the battery, we kindly request that you reach out to our service call center Europe +49 (0) 6196 5719 660 / Italy +39 02 8239 7609 or leave inquiry via LGES customer Portal https://gcp.lgensol.com.

Your information has been successfully submitted.

Thank you for choosing LG Energy Solution Battery. 

Your battery does not require any further action.

If you have any questions or other concerns, please contact us at the below information.

Your information has been successfully submitted.

We will contact you to arrange a free replacement and remove the affected battery from your property at no cost to you.

Please contact us at the below information for any inquiries.

Your information has been successfully submitted.

Thank you for choosing LG Energy Solution Battery. 

Your battery does not require any further action.

If you have any questions or other concerns, please contact us at the below information.

Your information has been successfully submitted.

We will contact you to confirm you that your battery have received the diagnostic software update remotely. 

Please contact us at the below information for any inquiries.

Your information has been successfully submitted.

Thank you for choosing LG Energy Solution Battery. 

Your battery does not require any further action.

If you have any questions or other concerns, please contact us at the below information.

Your information has been successfully submitted.

We will contact you to arrange a site-visit.

Please contact us at the below information for any inquiries.

Your information has been successfully submitted.

We will contact you to arrange a free replacement and remove the affected battery from your property at no cost to you.

Please contact us at the below information for any inquiries.

Your information has been successfully submitted.

We will contact you to arrange a site-visit.

Please contact us at the below information for any inquiries.

Your information has been successfully submitted.

Thank you for choosing LG Energy Solution Battery. 

Your battery does not require any further action.

If you have any questions or other concerns, please contact us at the below information.

"We appreciate your understanding and cooperation
as we work to ensure the safety and satisfaction of our
valued customers."

For further information or assistance, please contact LG Energy Solution Europe Gmbh.

click here to call Call Europe +49(0)6196 5719 660 click here to call Call Italy +39 02 8239 7609 click here to portal Web https://gcp.lgensol.com
How to identify the serial number of
your battery
image
Do NOT attempt to dismantle the battery or cabling
for easier access to the serial number.
Instead, use an alternative option.

Alternative options are:

a. Check your installer provided documentation to see if your installer included your battery serial number.

b. Contacting your installer to check if they recorded your battery serial number in their internal records.

c. Arranging a site visit for your installer or a qualified electrician to check your serial number. Please ask them to first contact LGESEG's service call center Europe +49 (0) 6196 5719 660 / Italy +39 02 8239 7609 or leave inquiry via LGES customer Portal https://gcp.lgensol.com prior to their visit so we can provide technical guidance and arrange payment for their time.

d. Contacting LGESEG's product department to arrange an inspection and (if applicable) a replacement free of charge.d. Contacting LG Energy Solution Australia's product department to arrange an inspection and (if applicable) a replacement free of charge.

For further information, please contact LG ESEG's our service call center Europe +49 (0) 6196 5719 660 / Italy +39 02 8239 7609 or leave inquiry via LGES customer Portal https://gcp.lgensol.com.

Click HERE to watch a video about how to check the serial number of your "RESU" battery

Select a tab based on the model type you want to check.

For RESU3.3, RESU6.5, RESU10 and RESU13

It is not always possible for customers to directly determine the serial number, due to its location

underneath battery cables, but you may attempt before turning to alternatives.

To determine the serial number directly:

1. Look to the Right - Hand side of the battery.
info info

2. You may see the serial number label partially obscured by battery cables and/or conduit.

You can either photograph and transcribe it manually or, if your smart-phone has QR capture, direct it at the QR code to capture as text.

info2 info2
For RESU7H and RESU10H-TypeC, TypeR and TypeR (Secondary)
There are two methods to check the serial number which appears in two places.

1. Underneath the battery, adjacent to the cable entry. By using a smartphone, you can photograph this label.

You could try selfie mode.

Please note that with this method, it may not be possible to capture the QR code, meaning you need to transcribe the serial number manually.

info info

2. Behind the access cover at the bottom right of the battery.

To access:

 

2. a) Open the two latches by pressing the child-proof tab with your thumb before unlatching.

info info
2. b) Remove the access cover by opening slightly (2-10 degrees) and lifting off. Be sure to lift the door off - it is not hinged.
info info
2. c) You can then see the serial number label on a clear plastic cover. You can either photograph and transcribe it manually or, if your smart-phone has QR capture, direct it at the QR code to capture as text.
info info

2. d) Reattach the cover by holding in place and re-latching.

 

How to identify the Serial Number

Click HERE for text instruction on how to find the serial number of your "RESU" battery

Locating Serial Number on LV batteries

Locating the serial number on your LG RESU 3.3 6.5 10 or 13 kilowatt battery.

To determine the serial number directly. Look to the right hand side of the battery. You may see the serial number label partially obscured by battery cables and or conduit.

It is not always possible for customers to directly determine the serial number due to its location Underneath battery cables.

Do not attempt to dismantle the battery or cabling for easier access to the serial number. Instead, call our service center Europe +49 (0) 6196 5719 660 / Italy +39 02 8239 7609 or leave inquiry via LGES customer Portal https://gcp.lgensol.com.  

Locating the serial number on an LG HV battery

There are two methods to check the serial number. Method one Locate the two safety lock clips on the bottom right hand side of the battery to release the clips. Locate the safety lock pin underneath the clips. Press the safety lock pin upwards to release the clips and pull to open.

To determine the serial number directly. Look to the right hand side of the battery. You may see the serial number label partially obscured by battery cables and or conduit.

You can then see the serial number label on a clear plastic cover.

Method two Underneath the battery, you will see a secondary serial number label.

Please use the image references
to select a brand.
RESU
test test
test test

Other

If you found LG Energy solution's battery module, 
Please contact us directly at please contact LG ESEG's our service call center Europe +49 (0) 6196 5719 660 / Italy +39 02 8239 7609 or leave inquiry via LGES customer Portal https://gcp.lgensol.com.

Please use the product dimensions
to select a product number.
Dimensions (W x H x D, mm)
  1. RESU 3.3 : 452 x 401 x 120
  2. RESU 6.5 : 452 x 656 x 120
  3. RESU 10 : 452 x 484 x 227
  4. RESU 13 : 452 x 626 x 227
  5. RESU 7H : 744 x 692 x 206
  6. RESU 10H : 744 x 907 x 206
Please use the product dimensions
to select a product number.

If it is hard to check model type, please contact us directly via our service call center Europe +49 (0) 6196 5719 660 / Italy +39 02 8239 7609 or leave inquiry via LGES customer Portal https://gcp.lgensol.com.  

    • S/A Gen2 1P
    • S/A Gen2 2P
Please use the image reference below
to select a model number.

If you can't find any QR code in your battery, please see the instructions HERE 

14 14
LG Email or Letter
LG Urgent Recall Letter
logo of LG Energy Solution